Questions to Ask Movers When Relocating Across the World

Posted Moving Abroad / September 15, 2023
Maya Brown

Born in Atlanta, Maya has called many places home in her lifetime. She's a content writer and moving expert who loves to help people relocate smoothly.

You’ve decided to embark on an exciting journey and relocate to a whole new corner of the globe. But before you dive headfirst into the ocean of boxes and logistics, there’s one crucial step you shouldn’t overlook – the questions to ask movers handling your relocation. These will ensure a smooth transition, so let’s uncover some essential inquiries that will make moving overseas a breeze.

Questions about pricing, experience, licensing and insurance, packing and handling, shipping and logistics, as well as additional services are key. By inquiring about these topics, you can ensure you’re working with a reputable company. Additionally, going into more detail about the services they offer can provide you with added convenience. Once you’ve got reliable movers as your helping hand, you can have peace of mind and enjoy a worry-free international relocation.

Questions to Ask Movers When Preparing for the Move

Moving abroad is an adventure like no other, and preparing a well-thought-out relocation budget is the compass that will guide you through the journey. To ensure you’re not caught off guard by unexpected expenses, there are a few important questions you should cover with the international moving company you choose.

How Does the Preparation for the Relocation Go?

The first step on your relocation to-do list should be to inquire about the process of preparing for the movers. Ask about their packing services, as well as how they handle fragile items and coordinate logistics across borders. This will help you gauge their professionalism and understand if you’re getting a good deal.

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Can They Provide a Detailed Breakdown of the Estimated Costs?

Requesting a free relocation quote from your chosen movers is a smart move, as this estimate will provide you with a clear idea of the overall cost involved in your move, including transportation, custom fees, and other essentials.

To paint a clearer picture of the expenses and avoid any unpleasant surprises on your relocation day, ask for a detailed breakdown of the estimated costs. One of the most common relocation mistakes is overlooking this crucial aspect of the move, so make sure you take time to understand the fine print and plan your budget accordingly.

Here are some factors that can influence the final cost:

  • Distance,
  • Volume and weight,
  • Services required,
  • Accessibility,
  • Timing,
  • Custom requirements,
  • Insurance coverage,
  • Additional fees.

Are There Any Additional Fees or Charges to Consider?

As mentioned, your moving day can bring a lot of surprises, so it’s crucial to discuss the possibility of any additional fees or charges. Some companies might have hidden costs, such as fuel surcharges or stair fees. Don’t hesitate to ask upfront about these potential extras, as that will ensure you have a complete understanding of the financial aspects of your move.

Questions to Ask Moving Companies About Their Experience

When it comes to entrusting your worldly possessions to someone else’s care, it’s crucial to work with a reputable overseas moving company. So, let’s explore the vital inquiries that will help you determine if a company has the necessary expertise to handle your relocation with confidence.

How Long Has the Company Been in the Moving Industry?

In the world of relocation, experience speaks volumes. A company with a long-standing history is likely to have honed its skills, adapted to industry changes, and navigated various challenges. So, going for professionals who have a solid track record can provide you with peace of mind during this significant transition in your life, no matter if you’re relocating with kids or to a new city alone.

Do They Have Experience With International Relocations?

Taking a journey across borders entails a unique set of challenges, from navigating customs regulations and coordinating logistics to adjusting to a new country. To save yourself from unnecessary relocation stress, make sure you inquire about the company’s familiarity with international paperwork, customs clearance, and any country-specific regulations.

What Countries or Regions Do They Specialize In?

No matter if you’re relocating to Canada or embarking on a journey to Seoul, it’s good to know that the professional movers you’re working with have had experience with your destination. Some companies might have extensive knowledge and networks in specific parts of the world, making them particularly well-suited for relocations to those areas. Don’t be afraid to inquire about these details, especially if it’s a last-minute relocation.

Can They Provide References From Previous International Clients?

To get a firsthand account of a company’s performance and customer satisfaction, don’t hesitate to request references from previous clients. This will provide you with an extra layer of confidence as you make your decision, knowing that others have had successful and satisfactory experiences with the movers you’re considering.

Important Questions to Ask a Moving Company About Licensing and Insurance

As already mentioned, entrusting your precious belongings to professionals should provide you with peace of mind. Knowing that your items are covered by insurance can really help with your anxiety about moving out, so it’s paramount to verify the company’s credentials and understand the extent of insurance coverage provided.

Let’s explore some essential inquiries that will help you get a clearer picture of licensing and insurance:

Are They Properly Licensed and Registered for International Moves?

Obviously, it’s crucial to confirm that the company is properly licensed and registered to assist people in moving internationally. Inquire about their licenses and certifications, ensuring they comply with all the necessary legal requirements. The Better Business Bureau website can be of great help in this quest.

What Type of Insurance Coverage Do They Offer for International Relocations?

Accidents happen, and even with the utmost care, unforeseen circumstances can occur. Because of that, it’s important to ask the company about the type of insurance coverage and understand the specific policies. You surely don’t want to smudge the excitement of entering your new home with disappointment. Ask about the size and the types of coverage they offer, as this can vary greatly depending on the company’s insurance partners.

What Is the Process for Filing a Claim in Case of Any Damages During the Move?

In the unfortunate event that damages occur during the process, it’s best to be already familiar with the procedures and requirements for filing a claim. So, make sure to ask about the necessary documentation and timelines before the big trip, as it will allow you to take appropriate action should the need arise.

Ask About Packing and Handling Techniques and Options

No matter where you’ve decided to live, packing and handling your belongings will be a huge part of the transition. After all, you want your items to arrive at your new destination in the same condition they left. To ensure a worry-free relocation, there are some key inquiries that will help you understand how your chosen movers prioritize the safety of your cherished possessions.

What Packing Materials Do They Use for International Moves?

The quality of packing materials can make a significant difference in safeguarding your belongings during the move. Make sure to inquire about the type of boxes, padding, and other protective materials they use to ensure that your items are adequately protected against potential damage during transit.

How Do They Handle Fragile or Valuable Items During the Move?

Obviously, fragile or valuable items require extra care, so make sure to ask the movers about their approach to packing, labeling, and securing these belongings. This will additionally help you evaluate their expertise and determine if they have the necessary experience to transport your delicate items safely.

Do They Offer Specialized Packing Services for Delicate or High-Value Items?

The aforementioned high-value items may require specialized packing techniques or additional precautions. So, make sure to inquire about the services offered for such items. Ask about their expertise in securing delicate antiques, artwork, electronics, and other valuable possessions. When it comes to shipping overseas, it’s good to know that each and every piece you’re bringing with you is in capable hands.

How Do They Ensure the Security of Belongings During Transit?

No matter how long the journey is, the security of your belongings during transit is a top priority. That’s why you should also ask about the company’s measures regarding the security of the items that are taking the journey with you. Inquire about their tracking systems, shipment monitoring, and safeguards against theft or damage.

Moving Company Questions About Shipping and Logistics

When it comes to working with an overseas shipping company, understanding the logistics is crucial for a successful relocation. Working with reliable professionals who can handle shipment arrangements seamlessly will ensure a timely and efficient move. So, let’s dive into some important questions you need to raise.

How Do They Handle Shipping Arrangements and Logistics for International Moves?

Understanding how the company handles shipping arrangements is the key to a well-coordinated and organized move. Make sure to inquire about their process for coordinating shipping, including the timeline for pick-up, transit, and delivery.

Ask about the steps they take to ensure the smooth flow of the logistics, such as coordinating with customs authorities and arranging necessary documentation. A company with a well-defined shipping process will provide you with the confidence you need, knowing that your belongings will be managed efficiently throughout the journey.

What Shipping Methods Do They Offer (Air, Sea, Land)?

Different shipping methods come with their own advantages and considerations – depending on the move, international moving by sea can be quite different from international moving by air. So, make sure you familiarize yourself with all of the available options and the specific benefits of each method.

Some Questions Should Be About Additional Services

Every move is unique, and sometimes, you have specific needs that go beyond the basic transportation of your belongings. That’s why it’s essential to inquire about additional services offered by the international moving company to ensure your specific requirements can be met.
Whether you need assistance with packing furniture or temporary storage solutions, asking the right questions will help you determine if the company can accommodate your individual needs.

Do They Offer Assistance With Packing, Unpacking, and Assembling Furniture?

The process of packing, unpacking, and assembling furniture can be time-consuming and physically demanding. Because of that, it’s a good idea to inquire whether the movers offer assistance with these tasks.

Ask about their packing services, including the materials they provide and the level of involvement you can expect throughout the whole ordeal. Moreover, inquire about their ability to help with unpacking and furniture assembly at your new location. Having comprehensive assistance with these tasks can surely save you valuable time and energy during your relocation.

Can They Provide Temporary Storage Solutions if Needed?

Whether you need to store your belongings for a short period due to delayed move-in dates or want to declutter before settling into your new home, it’s a good idea to ask the relocation company about the storage services they provide.

Inquire about the availability of secure storage facilities, the duration of storage options, and any associated costs. Having access to these storage solutions can offer plenty of convenience and flexibility during your transition.

Hire Our International Moving Company, and You Won’t Have to Worry About Anything

Embarking on a journey across the world is an exhilarating adventure, but it can also be a stressful process. However, fret not, as Sunset International Shipping will allow you to enjoy a hassle-free relocation. Contact us today and enjoy the peace of mind provided by knowing your belongings are covered every step of the way.

FAQ

Are Online Reviews a Reliable Source to Judge a Mover's Performance?

Online reviews can be a helpful reference, but it’s advisable to consider them alongside other factors like references and recommendations from trusted sources for a more accurate assessment.

How Does the Mover's Quote Work?

A mover’s quote is typically provided after an assessment of your belongings, with two main types: binding (fixed price) and non-binding (subject to change based on actual weight or volume).

What Services Are Included in a Moving Quote?

A moving quote typically includes services such as packing for larger items, loading, transportation, unloading, and, if requested, additional services like packing supplies, storage, and assembly/disassembly of furniture. Clarify the specifics with the relocation company to ensure all necessary services are included in your quote.

Do All Moving Companies Provide Insurance Coverage for My Belongings?

While a basic insurance package is always included, not all moving companies provide insurance coverage for belongings. It’s essential to inquire about their coverage options and consider purchasing additional insurance if needed.

What Happens if My Belongings Are Damaged During the Move?

If your belongings are damaged during the move, you should report it promptly to the moving company. They may have a claims process to compensate for the damages, depending on their insurance coverage.

How Do Moving Companies Handle Fragile or Valuable Items?

Movers often use specialized packing materials and techniques to handle fragile or valuable items, ensuring they are securely transported to minimize the risk of damage.

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